Getting started
Do I need an account to use Sukon?
No. Prayer times, Quran, Qibla, duas, audio and most tools work without an account. You need an account to order, sell, offer freelance work or open a support ticket.
How do I set my city and prayer method?
Use 60-second setup: choose your city, calculation method, Asr method, language and text size. You can change them any time in Privacy & settings.
What do the Live, Request, Pilot and Coming soon labels mean?
Live means ready to use. Request means our team arranges it with you, with no online payment. Pilot means open in a limited way. Coming soon means not available yet.
Prayer and Quran
My prayer reminders are not arriving.
Phones often silence web reminders to save battery. Follow the steps for your phone brand, send a test notification and add backup alarms to your calendar.
Can I add prayer times to my work calendar?
Yes. Download your prayer times as short busy blocks, with a longer block for Jumu‘ah, for Google, Apple or Outlook calendar.
Where can I pray at an airport or office?
Search the prayer-room and wudu finder, and add places you know so other Muslims can pray on time.
How do I calculate Zakat?
Use the Zakat calculator for a quick sum, or the Zakat planner to keep your Hijri Zakat date and Nisab from local gold and silver rates. Ask a scholar about your own situation.
Buying
How do I pay for a marketplace order?
Pay cash on delivery, or pay online where shown. Prices include taxes and each seller’s delivery charge is shown before you order.
How do I track or cancel my order?
Open My orders with your order reference and email. You can cancel free of charge until the seller ships, and follow every step of the order there.
How do I return an item or get a refund?
You can ask to return an item within 30 days of delivery from My orders. Damaged, wrong, fake or not-as-described items are always accepted. Refunds are sent within 7 working days of the item reaching the seller.
How do coupons work?
Enter the code in your basket before placing the order. A coupon applies only to the products of the shop that issued it, and each code can be used once per buyer.
What does the halal label on a product mean?
“Halal certified” means our team checked the certificate. “Declared by seller” means the seller gave details we have not yet checked.
Selling
How much does it cost to sell on Sukon?
Registration and listing are free. Sukon keeps a 3% commission on products sold, plus GST on that commission. TCS (0.5%) and TDS (0.1%) are taxes held for you.
When do I get paid?
Payouts are sent 30 days after delivery to your verified bank account. Your monthly statement lists every order and deduction.
How is my quality score worked out?
Your score uses the last 90 days: on-time dispatch, cancellations, returns, packaging rating and time to confirm. It appears after five orders.
How do I create a coupon or bundle offer?
On your seller dashboard open Coupons and offers. Choose a percentage or rupee discount, an optional minimum order or number of items, who can use it and an end date.
How do I add my product to a Ramadan or Eid collection?
When you add or edit a product, tick the seasonal collections it belongs to. It then appears in that collection on the marketplace.
I need more time to dispatch an order.
Use “Ask for more time” on the order before the deadline — once per order, up to 3 days. The buyer is told the new date.
Freelance
Who can join Sukon Freelance?
Women aged 18 or older. Profiles are checked by phone, and every freelancer completes a short safety orientation before her first order.
How much does Sukon Freelance cost?
Joining is free. Sukon keeps 1.5% of the agreed price, taken from the freelancer’s earning. Clients pay the price shown.
How are freelance services ranked?
By quality, completed orders, a boost for new freelancers’ first five jobs, and freshness. Nobody can pay to rank higher.
Can I choose who sends me requests?
Yes. On your dashboard choose any signed-in client, only clients with a completed order, or only previous clients, plus a workload limit and days off.
Safety and privacy
How do I report harassment or a safety concern?
Use Report on the order or chat — our women-led safety team replies within 24 hours. In immediate danger, call 112.
How do I download or delete my data?
Open Privacy & settings and choose Download my data or Delete my account. You can also change your consent choices and see your consent history there.
Will Sukon ever ask for my OTP or password?
Never. Sukon will never ask for your password, one-time code, UPI PIN or card number. Report anyone who does.
Support
How do I contact Sukon?
Open a support ticket to follow replies in one place. We aim to reply within 24 hours, or 1 hour for safety concerns.
How do I appeal a decision?
Open a support ticket and choose “Appeal a decision”. A team member who did not make the original decision reviews it and gives you a written decision.
How do I complain to the Grievance Officer?
Write to grievance@sukon.in. Consumer complaints are acknowledged within 48 hours and resolved within one month.
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