Women’s Safety and Anti-Harassment Policy

In immediate danger? Call 112 now. Women helpline: 181 · Cyber-crime and online fraud: 1930 or cybercrime.gov.in. Then report it to us from your order page so we can act on Sukon too.

Version 1.0 · Effective 13 November 2026 · Applies to Sukon Freelance and to every message sent through Sukon

1. Our commitment

Sukon Freelance is a place for Muslim women to earn from their skills. Harassment of any kind is not tolerated. This policy explains what is not allowed, the protections built into Sukon, how to report a concern and what our safety team does next. Every freelancer accepts this policy before her profile goes live, and every client accepts it before sending a request. We record which version was accepted and when.

No website or app can promise that nothing bad will ever happen. What we can promise is clear rules, protections that work by default, and a team that takes every report seriously.

2. Zero tolerance — never allowed

Sexual comments, advances, explicit messages, images or links.
Asking for personal photos, videos, voice notes or video calls that are not part of the agreed work.
Threats, intimidation, stalking, blackmail, or sharing someone’s personal details.
Abuse or discrimination based on religion, sect, caste, race, disability, marital status or appearance.
Asking to meet in person, or asking where a freelancer lives.
Pressing for a personal phone number, email or social media, or to move the conversation or payment outside Sukon.
Fake jobs, “registration fees”, asking a freelancer to pay to get work, or asking for one-time codes, passwords or ID documents.
Unpaid “trial” work, or demanding work beyond the agreed order without paying for it.

Breaking these rules can lead to immediate restriction, permanent removal from Sukon and, where the law requires or the person affected agrees, a report to the police.

3. Protections built into Sukon

Online work only. Sukon Freelance currently covers remote work delivered online. We do not arrange home visits or in-person meetings, and we advise never to meet a client you found here.
Phone verification. Our team phones every freelancer before her profile goes live. Profiles show “Phone-verified by Sukon” — that is exactly what it means; it is not a background check of clients.
Private contact details. A freelancer’s mobile number and email are never shown to clients.
Message checks. Messages that contain phone numbers, email addresses, requests to pay or talk outside Sukon, or requests for one-time codes or passwords are stopped with a warning.
Payment held by Sukon. The client pays Sukon first. The freelancer starts only when the order shows “In progress”, and is paid after approval.
Block. Either person can block the other from any order. A blocked person cannot send messages or new requests.
Close an order for safety. A freelancer or client can close any open order for safety. The client is refunded in full and the freelancer gets no rating or ranking penalty.

4. How to report

Open the order in your freelance dashboard and choose Report a safety concern. Pick what happened, add details if you wish, and choose whether to block the person. The order chat is saved with your report automatically, so you do not need to take screenshots. You can also email grievance@sukon.in with “Safety” in the subject.

Urgent — threats, stalking, blackmail, sexual harassment or exploitation	Reviewed within 1 hour (our target)
All other safety reports	Reviewed within 24 hours (our target)

You receive a case number by email straight away. These are the targets our team works to; if you are in danger, do not wait for us — call 112.

5. What happens after you report

A trained member of our team reviews the report and the saved chat.
We never tell the other person that you reported them, and we never ask you to confront or negotiate with them.
Where there is a credible risk, we restrict the other account at once — its profile and services are hidden and it is blocked from contacting you — while we review.
We contact you in the way you prefer, and tell you when the case is closed.
With your consent, or where the law requires it, we help with a police complaint and preserve the evidence.
A person whose account is restricted may appeal to our Grievance Officer. Appeals never reveal the reporter’s identity.

6. Clients must

Describe real, halal work and pay through Sukon only.
Keep every conversation on the Sukon order page and about the work.
Respect the freelancer’s working hours, the agreed scope and the number of revisions.

7. Safety tips for freelancers

Never pay anyone to get work, and never share a one-time code, password or PIN — Sukon will never ask for them.
Do not send ID documents, personal photos or your address to a client.
Start work only when the order shows “In progress”.
Trust your instincts. If something feels wrong, close the order for safety and report it — there is no penalty.

8. Evidence and privacy

Safety reports and the saved chat are seen only by Sukon’s safety team and, where needed, the Grievance Officer. They are kept for as long as the investigation and our legal duties need, then deleted, as described in our Privacy Policy.

9. Contact and changes

Grievance Officer: Ms Nidhi Dixit, grievance@sukon.in, INDO CHATS PRIVATE LIMITED, 168, G.T. Road, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India. If we change this policy materially, we publish the new version here with its date and ask freelancers to accept it again.