Booking & Refund Policy
Cancellations and refunds for services booked through Sukon.
Scope
This policy applies to Islamic services, Academy courses and Deen Store orders, and explains how donation disputes are handled.
Islamic services
- Free cancellation up to 24 hours before the scheduled time: full refund.
- Cancellation within 24 hours: refund less any non-recoverable cost disclosed at booking.
- Service not performed, or proof not delivered: full refund.
- Qurbani and Aqiqah: cancellable until the animal is procured, as shown at booking.
Academy courses
Full refund within 7 days of enrolment if fewer than two classes have been attended.
Deen Store
Returns accepted within 7 days of delivery for unused items in original condition, except personal-care items such as attar once opened. Damaged or wrong items are replaced or refunded in full.
Zakat and Sadaqah
Donations are passed to verified partners and are generally not refundable once disbursed. If a donation was made in error, contact us within 48 hours.
Donations: refunds and disputes
Donations are paid directly to the verified partner’s registered organisation account, never to Sukon. If a donation was made by mistake, the wrong amount was sent, or you did not receive the partner’s receipt or report:
- Write to grievance@sukonapp.in (Grievance Officer: Nidhi Dixit) with your pledge reference, the amount, the date and the partner’s name.
- We acknowledge within 24 hours and resolve within 15 days.
- We take the matter up with the partner on your behalf. Refunds of donations are made by the partner under its own policy; where a partner fails to issue a receipt or report, we pause that partner until it is resolved.
- Never send donations to a personal bank account or UPI ID in Sukon’s name. Report any such request to security@sukonapp.in.
How refunds are paid
Refunds go to the original payment method, normally within 5–7 working days of approval.
Contact
support@sukonapp.in