Help for Sukon sellers, whenever you need it
Talk to a real person in the Sukon seller team about registration, listings, orders, shipping and payouts — by phone, WhatsApp or email. Support is free, and we reply within 1 working day.
Ways to reach us
For quick help with registration, listings, orders and payouts.
Send your seller reference (SKS-…) and a screenshot if something is not working.
Write from the email linked to your seller account. We reply within 1 working day.
Just your name and mobile number — a coordinator calls you, usually within 1 working day.
What do you need help with?
How quickly we reply
| Request | Reply time |
|---|---|
| Questions and call-back requests | Within 1 working day |
| Emails to seller support | Within 1 working day |
| New seller applications | Usually within 2 working days |
| Listing checks and corrections | Within 2 working days |
| Payout questions | Within 2 working days, with the payout statement |
| Buyer complaints and grievances | Acknowledged and resolved within the time set by Indian law — see the Grievance Officer page |
Before you contact us
- Keep your seller reference (SKS-…) or order ID ready.
- Write from the email or mobile number linked to your seller account.
- For a technical problem, add a screenshot of what you see.
- Sukon will never ask for your password, OTP or bank PIN — do not share them with anyone.
Escalation
Not happy with an answer? Email grievance@sukon.in or see the Grievance Officer page. Rules for sellers are in the Seller Terms and Marketplace Policies.
Request a call from the seller team
Only your name and mobile number are needed. Choose a topic so the right person calls you, usually within 1 working day.
Prefer to type? Add your question and we will reply by email.
Question received
Reference . Our seller team will reply by email within 1 working day, in sha Allah.
Seller support FAQs
How do I contact Sukon seller support?
Call or WhatsApp +91 99034 08405, email partners@sukon.in from your registered email, or request a call back on this page with just your name and mobile number.
How fast will I get a reply?
Questions, emails and call-back requests get a reply within 1 working day. New applications and listing checks usually take up to 2 working days.
I forgot my seller login. What should I do?
Open the seller login and sign in with the one-time code sent to your registered email. If you no longer use that email, contact seller support with your seller reference (SKS-…) and we will help you verify and update it.
My payout has not arrived. Who do I ask?
Payouts reach your bank 30 days after delivery, after commission and applicable taxes. If it is late, email partners@sukon.in with the order ID and we will send you the payout statement.
A buyer has a problem with an order. What happens?
The buyer raises the issue from their orders page. You are notified and can respond from your seller dashboard; Sukon reviews it under the Marketplace Policies and buyer protection rules.
Can I get help listing my products?
Yes. Our team can guide you on photos, prices and bulk upload, and every listing is checked before it goes live. See the listing guide or request a call back.
Do I need GST to sell?
It depends on what and where you sell. Read the fees page and the Seller Launch Kit, or ask the seller team — we will tell you exactly what applies to you.
Is seller support free?
Yes. Help from the Sukon seller team is free for every registered and prospective seller.