One order, several shipments
If your basket has products from different sellers, each seller sends their items separately. Each shipment has its own courier, delivery estimate, delivery charge and tracking number. Your order is complete only when every shipment has arrived, and you can get a partial refund if one seller cannot send an item.
Delivery charges
- Each product shows its delivery charge before you order — ₹0 means free delivery
- When you order several units of the same product from one seller, the delivery charge is counted once for that product
- The total you see before placing the order is the total you pay; we never add a delivery charge afterwards without asking you
Delivery times
- The seller confirms your order within 24 hours
- Each product page shows the seller’s dispatch time (1 to 30 business days)
- You get an email with the courier name and tracking number when it ships
- Estimates are given per shipment; peak seasons such as Ramadan and Eid can take longer
Paying on delivery
- You pay the courier when the parcel arrives (cash on delivery), where the courier serves your PIN code
- Online payment is coming soon
- In a basket with several sellers, each courier collects only the amount for its own shipment
If a delivery fails
| Situation | What happens |
|---|---|
| You were not available, or the address was incomplete | The courier or seller contacts you to arrange another attempt or correct the address |
| You refuse the parcel | It returns to the seller and the order is cancelled; nothing is charged to you without a clear, published reason |
| The parcel is damaged or lost in transit | Tell us within 48 hours with photos; the seller and courier resolve it and you get a replacement or refund |
| The seller does not ship | The order is cancelled and you are not charged |
What arrives at your door
Every Sukon order comes with a Sukon packing slip, the seller’s tax invoice, a Sukon thank-you card and a return and support card. The product’s own details — seller, manufacturer, country of origin, MRP, batch and expiry — stay on the product. Quran copies and Islamic books are packed clean, dry and apart from food or liquids.
If a parcel asks you to pay the seller directly, contact them outside Sukon or scan an unknown QR code, please do not — report it to support@sukon.in. Read the packaging rules our sellers follow.
Returns
You can return items that are defective, damaged, wrong, not as described or delivered late beyond the promised date — sellers may not refuse these. Other returns follow the policy shown on the seller’s shop. Opened food, opened attar and hygiene items such as wudu socks are not returnable unless defective. See the Marketplace Policies for the full rules.
Quran copies and Islamic books
Sellers must pack the Quran and Islamic texts cleanly and with respect, separate from food, liquids and footwear.
Orders from outside India
Some products are marked “India and international”. For these, import duties and taxes are paid by you on delivery (DAP). The seller shows where they ship. Read Where we operate for the services available in your country.
Questions about this page? Write to support@sukon.in, or to our Grievance Officer at grievance@sukon.in. INDO CHATS PRIVATE LIMITED, 168, G.T. Road, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India.