Grievance Redressal
How to raise a complaint with Sukon and how we resolve it.
Grievance Officer
In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, INDO CHATS PRIVATE LIMITED has appointed a Grievance Officer for Sukon. Grievance Officer: Ms Nidhi Dixit. Email: grievance@sukonapp.in. Address: INDO CHATS PRIVATE LIMITED, 168, G.T. Road, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India.
Raise a grievance online
Fill in this form and it goes straight to the Grievance Officer. You will get a reference number by email.
What you can raise
- Content or conduct on Sukon
- Personal data and privacy
- Bookings, refunds and proof of service
- Zakat and donation concerns
- Scholar or partner conduct
Timelines
- Acknowledgement within 24 hours.
- Resolution within 15 days.
- Complaints about content exposing private areas or impersonation: action within 24 hours.
Appeals
If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee constituted under the IT Rules, 2021, or to the Data Protection Board of India for personal-data matters.
Security issues
Report security vulnerabilities to security@sukonapp.in. We welcome responsible disclosure.