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What the numbers mean
- Shipped on time — orders shipped within the seller’s stated handling time, including any extension asked for before the deadline.
- Payouts on time — seller payouts made no later than two days after the due date (30 days after delivery).
- Safety reports are counted only — we never publish names, messages or details of any case.
- Listings not approved — products our team declined after review, for example missing halal certificates, unclear photos or items not allowed.
See also our Trust Centre, transparency page and how to appeal a decision.