How do I delete my Sukon account?

Email privacy@sukon.in from your registered email address with the subject Delete my Sukon account. We reply to confirm it is really you, then close the account.

How long does deletion take?

Your account is closed within 3 working days of your confirmation, and your personal data is erased within 30 days, except records the law requires us to keep.

Can I cancel a deletion request?

Yes, within 7 days of closure. Reply to the confirmation email and we will restore your account.

Can I download my data first?

Yes. Email privacy@sukon.in and we send a copy within 30 days in a common file format.

What happens to my Dua Wall posts and service requests?

Dua Wall posts are removed. Records of paid services, donations and receipts are kept for 8 years as required by Indian tax and accounting law, with access limited to our finance team.

Your data

Delete your account

How to close your Sukon account, what we erase, what the law requires us to keep, and how to get a copy of your data.

Steps

How to delete your account

Write to us

Email privacy@sukon.in from your registered email address with the subject “Delete my Sukon account”.

Confirm it is you

We reply to that address. Confirm the request by replying, so no one else can close your account.

Account closed

We close your account within 3 working days and email you the date your data will be erased.

Data erased

Your personal data is erased within 30 days, except records the law requires us to keep (see below).

A one-click Delete my account button in Account is coming soon. Until then, email is the fastest way and is handled by a person.

What happens

What we erase and what we keep

Data	What happens
Name, email, mobile, gender, date of birth, city	Erased within 30 days
Prayer, Quran and tracker settings on the server	Erased within 30 days. Data saved only on your device stays there until you clear it.
Dua Wall posts	Removed from public view at once and erased within 30 days
Service requests without payment	Erased within 30 days
Paid bookings, donations, receipts and invoices	Kept for 8 years where Indian tax and accounting law requires, then erased
Records needed for a legal claim, fraud check or police request	Kept only as long as that matter needs
Backups	Overwritten in the normal backup cycle within 90 days

Cancel

Changed your mind?

You have 7 days after closure to change your mind. Reply to the confirmation email and we will restore your account. After 7 days the deletion cannot be undone.

Copy

Download your data first

You can ask for a copy of your personal data at any time by writing to privacy@sukon.in. We send it within 30 days in a common, readable format.

Children

Accounts of children

A parent or guardian can delete a child’s account at any time. See For parents.

Law

Your rights

These steps follow your rights to erasure, correction and grievance redressal under the Digital Personal Data Protection Act, 2023. If something goes wrong, contact our Grievance Officer.

Last updated: 19 October 2026 · Operated by INDO CHATS PRIVATE LIMITED (CIN U62012WR2026PTC295588), 168, G.T. Road, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India.